Our team

To our team at Service Pulse belongs: researchers, designers and co-writers in form of colleagues, friends and family.

Our Team

Helena Liewendahl

PhD, Svervice Pulse Facilitator, Action Researcher

I am a Service Pulse facilitator with a PhD in service research form Hanken School of Economics.  I am the founder of the Service Pulse Research Hub. I developed the first version of the Promise Readiness assessment based on my doctoral studies on co-worker motivation and work wellbeing in a promise context.  I am a skilled service designer/ action research/ change agent. I promise that you will have a good an insightful experience when we work together on boosting your promise readiness. Seeing actual change occur in our clients promise readiness brings me great joy! 

 

Maria Ekström

PhD

I am a post-doctoral service researcher, associated with CERS, Hanken and Åbo Akademi University. My passion is bridging theory and practice. I am fond of doing action- and participative research with a societal impact, according to the Nordic School principals, inspired by future studies. My current research focuses on employee alignment with service-, brand- and CSR promises and organizational maturity to align with value propositions. My research applies a co-workership perspective.
During my post doc research, I developed the Service Pulse tool based on longitudinal studies on employee work motivation and work wellbeing. 

 

Anu Helkkula

PhD, Service Pulse facilitator

Dr Anu Helkkula, Manager of Hanken PhD Programme, PhD in service research (Hanken School of Economics). She is well published, her research focusses on service design, experience, value, AI, occupational wellbeing, and healthcare service. She has organized many research projects with many companies and organizations.

Minna Pura

PhD, quantitative analysis

I am a post doctoral researcher, associated with Åbo Akademi University. My current research focuses on innovations, strategic foresight, digital service development, predicting consumer behaviour and dynamic future of work. I am a specialist in identifying opportunities for growth and change management towards a shared vision. I have twenty years of experience in conducting research and analysis using AI, big data, ethnography, experiments, futures research, interviews, open data, surveys, and tests. 

I provide consultation and workshops in strategic foresight, real-time strategy, and business design.  I am also active as certified facilitator of LEGO® SERIOUS PLAY® method and materials. As a coach, I promote resilience and wellbeing at work with the help of engaging, gamified, participatory techniques

Päivi Kousa

MBA, Service Pulse Facilitator

I am hands-on work-life development professional, psychodynamic coach, change-agent consultant, workplace counsellor, trainer, and Service Pulse facilitator. I´m also certified in mindfulness-based development methods. I am experienced in building healthy organizational cultures, grounded in human interaction, communication, and relationship quality.
I have an MBA in Regenerative Leadership. Currently I am a doctoral applicant, and my research focuses on attachment styles at work and employee wellbeing. The focus is particularly on employees’ holistically experienced safety in a service context.

I have 30 years of experience in several industries (in multinational companies, SMEs, and start-ups) as process developer, counterparty credit risk specialist, different manager positions, executive councils, and country director positions.
I have a passion for applied cross-disciplinary research with a societal impact.

Sonja Sarasvuo

Sonja Sarasvuo

PhD, Action researcher

I am a post-doctoral researcher associated with the Centre for Relationship Marketing and Service Management at Hanken School of Economics. My research focuses on the topics of brand identity and brand management, and I enjoy collaborating with companies and organizations to bring research insights into practice. 

My doctoral thesis explored the diversity of stakeholders’ perceptions of companies in a B2B service context and problematized the assumptions of coherence and consistency as guiding principles for corporate branding. The thesis investigates how diversity emerges in companies’ identities and brands from both employee and customer viewpoints and touches upon how brands can become more diversity-oriented. My research has appeared in the Journal of Business Research, Industrial Marketing Management, and the Journal of Product & Brand Management.

 

Tess Stigzelius

M.Sc, Sustainability Advisor, Service Pulse facilitator

Sustainability has been part of my long-term personal interest and commitment. I have a professional background working with human rights, combating human trafficking as well as working as an energy management consultant where I have gained valuable insights on the energy sector.  I strongly believe Corporate Responsibility is an important part of a comprehensive approach to tackle issues such as forced and child labour in supply chains as well as the environmental challenges we are facing today.

Wilhelmina Syrenius

UX UI Designer

I’m a B.A. student in Digital Marketing with a minor in Graphic Design. Experienced with WordPress, Photoshop, Illustrator, InDesign and Premier Pro. In addition,  I have experiences within app-development and coordinating events.  

Mattias Nordling

Product Manager

I have a M.Sc degree in Computer Science and 15+ years of work experience in projectmanagement for ERP/HRMs and SaaS solutions from global suppliers.

Technology and development have been an interest of mine since the early 1990’s. Throughout the years I’ve also worked in Sales and Customer Success.

Jens Smeds

CTO & Head of Engineering

I am a software development professional with experience of a diverse set of software development tasks in different environments, ranging from large corporations to small start-ups, around Europe. My core expertise is value-driven development of tailor-made software solutions as well as agile development processes and practices. Adding to my previous experience in internal product development, during the past few years, I have worked mostly with consulting, aiding companies to develop modern web-based software.

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